Many items are shipped direct to you from the manufacturer and may require additional delivery time. Express delivery may not be available on ALL items. Please be aware of the following:
Express and UPS 2- or 3-day shipping order has a cutoff time depending on which manufacturer location it is shipping from. Orders received after the cutoff time will ship the following day.
- For UPS 2- or 3-day shipping orders, the pickup day does not count as one of the shipping days. UPS may get it to you sooner than that, but this is their definition of this service.
- Ground packages/shipments will be delivered within 7-10 business days.
- Shipping days exclude holidays and weekends.
- No Saturday delivery available.
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| * Please Note: UPS will not deliver to a Post Office Box. We require a street address as your shipping address. |
| II. Mail Order Damaged Merchandise: |
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Although rare, damage can happen through the shipping process. Be sure to have damage noted on bill of lading and refuse delivery. If damaged material is accepted, purchaser will pay all return charges. If, after removing your item(s) from its packaging you notice a defect or damages, please contact us so that we may replace the damaged item(s) free of charge in the case of a manufacturing defect. In order for the exchange to take place, the item(s) must be new and unused. All claims must be made within 48 hours after receiving product. Retain all packaging and contact us at (888) 473-6466 immediately to obtain a Return Authorization Number. RAN numbers must appear on the outside shipping carton on all defective returns along with a copy of the packing list stating a list of contents. Defective return shipments without a RAN # will be refused and return to the shipper at their expense.
Credit will be extended on only those items listed on the original customer return authorization request. Items returned with either broken or missing parts are ineligible for full credit. Green Nest LLC will bill back the customer for the cost of the broken or missing parts on products returned. Items returned in un-saleable or abused condition are ineligible for credit and will be returned to the shipper at their expense. |
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Green Nest charges sales tax on shipments to California.
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Your credit card will be charged as soon as your order is placed. In the unlikely event that you're not completely satisfied with your Green Nest LLC purchase, most goods with the exceptions listed below, can be refunded your purchase price within 30 days of your purchase less shipping and handling charges incurred. Together with the reason for the request, the product returned to us must be in substantially the same condition as when purchased. Returned items must be in resalable condition, and must be returned with the original carton, packaging and receipt. Contact Green Nest LLC us at (888) 473-6466 immediately to obtain a Return Authorization Number. RAN numbers must appear on the outside shipping carton on all returns. Please mail to:
To: Green Nest
18662 MacArthur Blvd.
Suite 200
Irvine, CA 92612
A 25% restocking fee will apply to ALL returns (with exceptions listed below).
*Exceptions:
Baby & Bedding products:
No refunds are given on beds unless product is defective or damaged. If your product arrives defective, please notify us within 48 hours delivery. If customer is dissatisfied with bedding accessories or baby accessories they can return UNOPENED products to the manufacturer and will be charged 25% re-stocking fee. Customer must pay all shipping costs. The quality of our bedding and baby products is assured through our warranty service, outlined below.
Baby Clothes:
Please inspect all items immediately as soon as you receive them. If you are not fully satisfied with your goods in any way, you can return all items unused, unworn and unwashed within 14 days for a refund or exchange. Please use the back of the delivery note that came with the goods. If the parcel has been visibly damaged in any way, please make a note of this with the carrier when you sign for the parcel and notify us immediately (next working day at the latest so that we will be able to claim against the courier). Returned goods should be in their original packaging. Please note that we are not responsible for return postage and the delivery charge on the original order is non-refundable. Damaged or faulty goods will be refunded in full (incl. Postage) or goods exchanged and postage refunded. Unfortunately we cannot refund or exchange used or customer damaged items (customer's statutory rights not affected). When returning goods, please obtain a "Proof of Postage Certificate" from your post office as we cannot be held responsible for parcels lost on return to us. We recommend you use registered post to ensure safe delivery.
• All items unused, unworn and unwashed within 14 days
• Returned goods should be in their original packaging
• We are not responsible for return postage and the delivery charge on the
original order is non-refundable
• Damaged or faulty goods will be refunded in full (incl. Postage)
• Unfortunately we cannot refund or exchange used or customer damaged
items
• When returning goods, please obtain a "Proof of Postage Certificate" from
your post office as we cannot be held responsible for parcels lost on return
to us. We recommend you use registered post to ensure safe delivery.
Drinking & Shower Filters:
Filter cannot be returned once used unless there is a defect in manufacturing.
Please include your order#, name, address, phone number (etc.) as well as the reason for the return.
No returns on Books or CD's.
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Austin Air filters:
5-year mechanical warranty:
Your specialty air cleaner is warranted to be free from defects in material and workmanship under normal residential use for five years from the date of purchase.
5-year pro-rated filter warranty:
The filter has a pro-rated 5-year warranty, by far the most comprehensive in the industry.
Green Nest Bedding:
Warranty - Your Assurance of Quality
Your mattress has been hand-crafted with the finest materials available. We are dedicated to producing only the purest, finest quality of sleep systems.
The entire Organic Sleep System-a complete mattress, foundation, bedding, and accessory line-is completed covered by a full 10 years non-prorated warranty to the original purchaser.
This warranty covers all components and covers against defects in materials and manufacturing. Should a failure occur in any of these components, including the spring, core, basic construction or cover, the manufacturer will gladly repair or replace your mattress and/or box spring at our discretion. Should a needed material not be available, every effort will be made to replace it with one of equal or greater value. You will be asked only to cover the cost of shipping. The warranty is non-transferable.
Helpful Tip
Attach your invoice or sales receipt to this page after printing it out and file together in a safe place. Should you need to make a warranty claim, you will be asked to present your original invoice.
Limitation
While the manufacturer strives to ensure your satisfaction, a few conditions beyond our control may invalidate this warranty.
- Our superior commitment to quality and natural materials result in a mattress so luxuriously dense that its weight must be supported and distributed properly across the foundation. As a result, this warranty may be invalidated should the mattress be used either without a foundation or with a box spring other than a Suite Sleep foundation that is made to match.
- If no foundation is purchase, the maximum distance between wood slat cannot exceed 2 inches.
- The foundation has not been properly supported.
- The mattress has been folded or bent.
- There are signs of improper care such as stains, burns or compacting due to insufficient turning or foundation support.
The natural components of your mattress will respond to the contours of the human body. Gentle body impressions and subtle shifts in support characteristics are perfectly normal and as such are not considered structural damage. This in no way diminishes the performance of your sleep system.
Please note the manufacturer cannot be responsible for claims associated with the handles, normal wear, fading or stains to the cover, issues of firmness, allergies or sensitivities to materials. Mattresses or foundation sold "as is" or as "floor Model" are outside the coverage for this warranty as well.
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| VI. Green Nest LLC Online Contract: |
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The following is the terms of the agreement between Green Nest LLC and the buyer of goods or services through the Company's Web site www.greennest.com If you do not agree to these terms, you will not be able to purchase anything, so please review these terms carefully:
1. Introduction. Buyer agrees to the terms and conditions outlined in this Green Nest LLC Online Contract with respect to the goods, services and information provided by or through the Site. This Contract constitutes the entire and only agreement between the Company and Buyer, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods, services and information provided by or through the Site, and the subject matter of this Contract. Buyer agrees to review this Contract prior to purchasing anything and purchase of a good or service shall be deemed acceptance of this Contract.
2. Setup and Payment. Buyer represents and warrants that (i) the credit card information supplied is true, correct and complete and (ii) charges incurred by the Buyer will be honored by the Buyer's credit card company and (iii) Buyer shall pay charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes. Buyer shall be responsible for all charges incurred through use of Buyer's password. Buyer agrees to keep his or her password confidential and to notify Company within 24 hours of any breach of this Contract or unauthorized use of the password. Company does not protect Buyer from unauthorized use of Buyer's password.
3. Copyright. The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited.
4. Editing, Deleting, and Modification. Company reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and to remove any goods and services for sale. Upon notice published over the Service, Company may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site with respect to transactions occurring after said date.
5. Right to Refuse. Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.
6. Indemnification. Buyer agrees to indemnify, defend and hold Company and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to a Buyer's violation of this Contract or use of the Site.
7. Non-Transferable. Buyer's right to use the Service is not transferable and is subject to any limits established by Company or by Buyer's credit card company.
8. Disclaimer. THE SERVICE, CONTENT, GOODS AND SERVICES FROM OR THROUGH THE SERVICE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE SOLE AND ENTIRE MAXIMUM LIABILITY OF COMPANY, FOR ANY REASON, AND BUYER'S SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY THE CUSTOMER FOR THE PARTICULAR ITEMS PURCHASED. COMPANY AND ANY OF ITS AFFILIATES, DEALERS OR SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN COMPANY AND BUYER. THIS SITE AND GOODS AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SOME STATE STATUTES MAY APPLY REGARDING LIMITATION OF LIABILITY.
9. Use of Information. Company reserves the right, and Buyer authorizes Company, to the use and assignment of all information regarding Buyer's use of the Site and all information provided by Buyer, subject to applicable law.
10. Miscellaneous. This Contract shall be treated as though it were executed and performed in Irvine, California, and shall be governed by and construed in accordance with the laws of the United States of America and of the State of California (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within six (6) months after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 8. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party. All legal proceedings arising out of or in connection with this Contract shall be brought solely in Irvine, California and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.
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confirmed secure site
